Privacy Policy

Last Updated: October 31, 2025

1. Introduction

CyberBros Security ("we", "us", "our") is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cyberbrosecurity.work and use our services.

This policy is designed to comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable data protection laws.

2. Information We Collect

2.1 Personal Data You Provide

When you contact us through our website, we collect:

  • Name: To identify and address you properly
  • Email Address: To respond to your inquiries
  • Institution/Organization: To understand your context (optional)
  • Message Content: To understand and respond to your inquiry

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • Technical Data: IP address, browser type, device information
  • Usage Data: Pages visited, time spent, referring websites
  • Cookies: Small data files stored on your device (see Cookie Policy below)

3. How We Use Your Information

We use the collected information for the following purposes:

  • To respond to your inquiries and provide customer support
  • To send information about our cybersecurity training services
  • To improve our website and services
  • To comply with legal obligations
  • To prevent fraud and ensure security
  • To analyze website usage and optimize user experience

Legal Basis: We process your personal data based on your consent, contractual necessity, legal obligations, and our legitimate business interests.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

4.1 Service Providers

  • Email Service Provider (Resend): To send and receive emails
  • Hosting Provider (Cloudflare): To host and deliver our website

⚠️ International Data Transfer: Some service providers may process data outside Malaysia. We ensure they provide adequate data protection through contractual safeguards.

4.2 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Enforce our terms and conditions
  • Protect our rights, privacy, safety, or property
  • Investigate potential violations or fraud

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy:

  • Contact Form Data: Up to 2 years from last contact
  • Email Communications: Up to 2 years for business records
  • Analytics Data: Anonymized after 26 months

After the retention period, we will securely delete or anonymize your personal data.

6. Your Rights Under PDPA

Under Malaysian PDPA 2010, you have the following rights:

🔍 Right to Access

Request access to your personal data we hold

✏️ Right to Correction

Request correction of inaccurate or incomplete data

🚫 Right to Withdraw Consent

Withdraw your consent for data processing at any time

🗑️ Right to Data Portability

Request your data in a structured, commonly used format

⚖️ Right to Complain

Lodge a complaint with the Personal Data Protection Commissioner

To exercise these rights, contact us at: contact@cyberbrosecurity.work

7. Cookie Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use:

🔧 Essential Cookies (Required)

Necessary for website functionality and security. Cannot be disabled.

📊 Analytics Cookies (Optional)

Help us understand how visitors use our website to improve user experience.

⚙️ Preference Cookies (Optional)

Remember your preferences and settings for future visits.

You can manage cookie preferences through the banner displayed on your first visit or through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption: HTTPS/TLS encryption for data transmission
  • Access Controls: Restricted access to personal data
  • Secure Storage: Data stored on secure servers
  • Regular Security Audits: Ongoing security assessments

However, no internet transmission is completely secure. We cannot guarantee absolute security but strive to use industry-standard practices.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Updating the "Last Updated" date at the top
  • Sending email notifications for material changes (if applicable)

We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

CyberBros Security

  • Email: contact@cyberbrosecurity.work
  • Location: Malaysia
  • Response Time: We aim to respond within 5 business days

For complaints related to personal data protection, you may also contact the Personal Data Protection Commissioner of Malaysia at: www.pdp.gov.my

13. Acknowledgment

By using our website, you acknowledge that you've read this Privacy Policy. We're committed to protecting your privacy and being transparent about how we handle your data.